Refund and Returns Policy

Our conference registrations are non-refundable. You may be able to transfer your ticket to another person.

It’s participants’ responsibility to be able to present for the conference events on time. There are no refunds for missed attendance or delays due to technical issues, connectivity or other problems.

You may transfer your seat to a friend or colleague assuming payment has been received in full. Our policies also apply to substitutes.

This policy applies to all circumstances including any COVID-19 related reasons such as: transportation disruptions and cancellations, border closures, travel visas being declined, illness, travel or health advisories and quarantines. COVID-19 and its consequences are no longer unforeseen thus our extended support has ended and our cancellation policy will apply as usual.

All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. Indian Association of Physician Assistants (IAPA) reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.

It may be necessary to cancel an event for reasons beyond our reasonable control. If IAPA is required to cancel an event (other than expeditions), we will offer you the choice of either: (a) a refund for the paid amount minus a 6% transaction and administrative charges; or (b) credit for a future event of your choice subject to availability, to be used within 12 months from the notice, up to the original ticket value.

In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control.

We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.

Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually show up in 3 – 5 days.

Our contact details can be found in each booking confirmation email or on the ticket. To submit a request to change or cancel your booking, please email us with the order number and other booking details. If you have any other questions, contact us.